Return and Refund Policy

Digital service

zapsms sells digital services: one-time phone numbers for receiving verification codes, and number rentals. There are no physical goods, so nothing is shipped and nothing needs to be returned. All refunds are issued as credit to your zapsms credit balance (your wallet). They are never sent back to a card, crypto wallet or other original payment method.

One-time numbers (SMS and voice verifications)

• Every order has a countdown window to receive its code.
• If the code does not arrive, you can cancel the order or let it expire. You receive a full, automatic refund as credit to your credit balance, usually immediately, with no ticket needed.
• Once a code has been delivered the order is complete and is not refundable. Note that we cannot control whether the website or app you are verifying accepts a number.

Number rentals

• Renewable rentals can be refunded from the rental page within 30 minutes of purchase. The refund is added to your credit balance, not returned to your card or original payment method, and the number is released.
• If a carrier recycles or blocks a number during a rental, contact support and we will replace the number or refund the rental to your credit balance.
• Rentals you have used, or that are past the refund window, are otherwise not refundable.

Wallet top-ups

• A confirmed top-up is credited to your wallet balance and spent on orders and rentals. Cryptocurrency payments are irreversible on the blockchain and card payments go through our payment processor, so confirmed top-ups cannot be reversed or charged back for reasons unrelated to fraud or a processor error.
• If you sent a payment and it has not been credited (for example the wrong network or an amount that does not match the request), contact support with your top-up ID and the transaction details. We will check it and, if the payment reached us, add it to your credit balance.

Chargebacks and disputes

Please contact us before opening a dispute with your bank or card issuer. We resolve genuine problems quickly. Chargebacks on payments for services that were delivered may lead to account suspension.

How to request a refund

For anything not covered automatically, open a request through the Support page at zapsms.pro/contact. Include your order, rental or top-up ID. We review requests as quickly as we can and will tell you the outcome.